In the event of a dispute, the consumer may resort to an Resolução Alternativa de Litígios de Consumo (RAL) entity. Resolução Alternativa de Litígios de Consumo (RAL) entities are the entities authorized to carry out the mediation, conciliation and arbitration of consumer disputes in Portugal that are registered in the list of RAL entities provided by Law No. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf


The consumer can use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Free Delivery

For purchases over 59€ and delivery in mainland Portugal

Delivery in 48h

For orders placed until 15:00. Only on working days and deliveries in mainland Portugal.
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